General Conditions
1- Price Indicated
Prices are set based on service provider rates, exchange rates, fuel costs, taxes, and other applicable fees. Prices may increase in the event of tax, fee, or charge increases authorized by a competent public authority. The client acknowledges that the contract price may be adjusted in case of a fuel price increase imposed by the carrier, an increase in airport or port taxes, or an increase in the exchange rate, provided that the applicable exchange rate 45 days before departure has increased by more than 5% since the purchase date. If the modification results in a price increase of less than 7%, excluding GST and QST, the client agrees to pay the difference. If the modification results in a price increase equal to or greater than 7% of the price, excluding GST and QST, the client may choose between (1) canceling this contract and receiving a full refund or (2) accepting replacement services that may be offered by the travel agent. However, no price modifications can occur within 30 days of departure. All prices listed are in Canadian dollars. For Quebec residents, the listed prices include the contribution to the Compensation Fund for Clients of Travel Agents. Insufficient participation may be a valid reason for canceling trips. If modifications need to be made, we will inform you as soon as possible.
2- Deposit and Final Payment
The deposit must be made at the time of booking and must include the cost of travel insurance (if applicable). This deposit is non-refundable and non-transferable.
For bus trips paid through our online payment platform:
The first deposit may range from $50.00 to $1,000.00 per person, depending on the trip duration and destination. Final payment is due 45 days before the departure date.
For air travel paid through our online payment platform:
The first deposit may range from $500.00 to $1,500.00 per person, depending on the trip duration and destination. Final payment is due 60 days before the departure date.
For any late payments, a 2% penalty per month of delay will be added to the traveler's bill (24% annually).
For bus trips paid through schools:
The first deposit is 30% of the trip value per person. Final payment is due 45 days before the departure date.
For air travel paid through schools:
The first deposit of 30% of the trip cost per person is payable at the time of booking. Final payment is due 60 days before the departure date.
Payment can be made by check, bank transfer, Interac, or credit card. A $30.00 fee will be charged for any bounced check. For any late payments, a 2% penalty per month of delay will be added to the traveler's bill (24% annually).
3- Cancellation Terms and Fees
If you cancel your trip, cancellation fees will apply and are non-refundable at all times.
For bus trips paid through our online payment platform:
- 45 days or more before departure: the deposit is non-refundable
- 44 to 30 days before departure: 50% of the trip cost is non-refundable or the deposit amount, whichever is higher
- 29 days or less before departure: 100% of the trip cost is non-refundable
- No refunds during the trip
For air travel paid through our online payment platform:
- 61 days or more before departure: the deposit is non-refundable
- 45 to 60 days before departure: 50% of the trip cost is non-refundable or the deposit amount, whichever is higher
- 45 days or less before departure: 100% of the trip cost is non-refundable
- No refunds during the trip
For bus trips paid through schools:
- 45 days or more before departure: 30% of the trip cost is non-refundable
- 44 to 30 days before departure: 50% of the trip cost is non-refundable
- 29 days or less before departure: 100% of the trip cost is non-refundable
- No refunds during the trip
For air travel paid through schools:
- 61 days or more before departure: 30% of the trip cost is non-refundable
- 45 to 60 days before departure: 50% of the trip cost is non-refundable
- 45 days or less before departure: 100% of the trip cost is non-refundable
- No refunds during the trip
If the traveler wishes to cancel their purchase, they must contact a Voyages A+ agent. A written notice will be required by Voyages A+, and the cancellation date will be the date Voyages A+ receives the notice. This notice will be used to calculate the cancellation fees. Voyages A+ will retain the deposit as non-refundable cancellation fees in addition to any other fees required by the providers.
In the event of trip cancellation or interruption due to non-compliance with payment conditions or the organizer's rules, these cancellation terms apply to the traveler.
4- Non-refundable Service
The traveler acknowledges that certain services in the trip are non-refundable. In case of an incident forcing the trip's cancellation or if the service provider cancels the service due to force majeure, the fees related to the service will not be refunded or credited. Non-refundable activities are indicated in the contract.
5- Unused Service
No refunds will be given for any unused service during the trip. If a traveler could not use a tourist service due to the fault of a Voyages A+ provider or any other third party, the traveler must pursue claims directly with the third party and exclude Voyages A+.
6- Payment and Credit Card Guarantee
By providing their credit card number verbally or through the Voyages A+ booking site for payment, the traveler agrees to the booking terms even if they have not signed any form, and this action automatically indicates acceptance of the general conditions and policies of Voyages A+. However, upon the agent's request, the traveler must confirm in writing that their card can be used without a signature. The traveler acknowledges and agrees that Voyages A+ is authorized to use the same credit card for final payments unless otherwise agreed in writing.
7- Transportation Services
The traveler acknowledges that Voyages A+ is not a carrier. Voyages A+ acts solely as an intermediary for passengers traveling by plane, train, bus, boat, or other means of transportation and for airlines, hotels, tour operators, etc. Voyages A+ cannot be held responsible for injuries, damages, or losses caused by negligence or failure of any company or person to provide services or materials related to these arrangements.
8- Air Travel
Airline schedules are provided for informational purposes only and are subject to change without notice. Voyages A+ cannot be held responsible for delays, changes, or flight cancellations. It is the traveler's responsibility to verify flight schedules 24 hours before departure and return and arrive at the airport within the required time.
9- Accommodation
All hotels and motels used by Voyages A+ are of quality, with varying standards depending on the location. Major reasons may lead Voyages A+ to modify accommodations listed in the program, but always with a similar or superior category.
10- International Hotel Practices
The traveler acknowledges and agrees to check-in after 3 PM and check-out before noon.
11- Room Assignment
Voyages A+ acts as an intermediary between you and service providers, making it impossible to guarantee a special room, floor, or specific view, as only hotel management assigns rooms to travelers.
12- Photographs or Images
All photos, images, videos, or other illustrations are provided for informational purposes. Room decor may also vary.
13- Baggage
Unless otherwise specified, baggage is limited to one suitcase per traveler plus a carry-on bag if necessary. Baggage is under the traveler's supervision and transported at their own risk. Voyages A+ and its representatives assume no responsibility for baggage loss, theft, or damage.
14- Tipping
If the traveler wishes to express satisfaction, Voyages A+ recommends following international standards: $3.00 per person per day for the guide and $3.00 per person per day for the driver.
15- Travel Insurance
To travel with peace of mind, Voyages A+ strongly recommends purchasing trip cancellation insurance for all trips within Quebec and comprehensive insurance (cancellation and medical) for all trips outside Quebec.
16- Proof of Citizenship
For destinations outside Quebec, it is the traveler's responsibility to obtain proof of identification at their own expense.
17- Travel Documents
About 10 days before the departure date, the traveler will receive their travel documents, including departure time and location, itinerary, hotel list, and general documentation.
18- Confidentiality
Voyages A+ travel agents follow confidentiality principles regarding personal information provided by the traveler.
19- Changes and/or Name or Destination Correction/ Accuracy of Information
It is the traveler's responsibility to provide accurate personal information.
20- Traveler Responsibility
Any traveler participating in a trip agrees to Voyages A+ conditions and policies.
21- Exclusion of Liability
Voyages A+ holds a Quebec travel agent permit and acts solely as an agent for various transport companies, service providers, and accommodation locations.
22- Non-Included Activities
Voyages A+ assumes no responsibility for the quality or safety of optional activities not included in the package.
23- Laws
This agreement is governed by the laws of the province of Quebec.
24- Image Rights
By participating in a Voyages A+ trip, the traveler authorizes the use of their image for publication.
25- Errors and Availability
Voyages A+ and its providers reserve the right to refuse, correct, or cancel a reservation in case of errors or unavailability.